Support
Need help? Start here, or email us at [email protected].
Frequently asked
How do I install PlanToTrip? +
PlanToTrip is live on the App Store. Click any "Get the App" button to open it on the App Store and download.
How do I cancel my subscription? +
Open iOS Settings → tap your name at the top → Subscriptions → PlanToTrip → Cancel Subscription. Cancelling stops the next renewal; you keep Pro until the end of the period you already paid for. If you are on a free trial, cancel at least 24 hours before it ends to avoid being charged.
How do I request a refund? +
Refund requests for in-app purchases are handled by Apple. Visit https://support.apple.com/HT204084 to submit a request.
How do I restore my purchase on a new device? +
Sign into the new device with the same Apple ID, install PlanToTrip, open the paywall, and tap Restore Purchases. Your subscription transfers automatically. Note that your trips themselves do not — they are stored on your iPhone and cross-device sync is still on the roadmap.
Calendar sync is not working — what should I check? +
Open iOS Settings → Privacy & Security → Calendars and confirm PlanToTrip has access. Calendar access is read-only — we never modify your events.
Document scanning is not extracting fields — what to do? +
Make sure the document is well-lit and in focus. If extraction is partial, you can edit any field manually after the scan. The original file stays attached to your trip.
How do I export my data? +
Trip data is stored on your iPhone. Export to standard formats and cross-device sync are on the roadmap. For now, the Share button turns any trip into a read-only web page you can send or keep. To remove backend-stored attachments (scanned files), delete the trip.
I found a bug or have a feature request — where do I send it? +
Email us at [email protected] with steps to reproduce, your iOS version, and a screenshot if you have one.
Still stuck?
Email us with what you tried and a screenshot if you have one. We typically respond within 1–2 business days.
Email support